Josie Giordano and Calandra Moore, COM Studies students, along with Alec Mueller, Sophia Lowe, Rainnell Vernon, and Heather Maltbie, will be presenting The Importance of Post-Care Physician Surveys and the Relationship to Host Site. The abstract for their poster, which is sponsored by Communication Studies faculty member Dr. Gwen Hullman, reads:
Patients visit multiple doctor review websites to find a new healthcare provider. The value of ratings typically lies in the recurring themes present across multiple raters, as opposed to uncorroborated outlying reviews or a very low number of reviews. Additionally, reviews and rating tools can be sponsored by different organizations, such as a third-party review site or the doctor’s health care affiliation organization’s website. The present study compares 100 employer-sponsored website ratings and reviews to third party ratings and reviews of the same physicians for consistency, number of raters/reviewers, and the presence of recurring themes in the reviews (physician competence, office staff, wait time, office cleanliness). Data are subjected to t-test analysis and thematic analysis.
The Symposium will take place tomorrow, April 15, from 9 a.m. to 3:15 p.m. and is free and open to the public through various Zoom meetings which are listed on the schedule at ashlandurca.blogspot.com.
This year, the Communication Studies Department had to cancel its in-person Recognition Night, during which we highlight and celebrate the academic achievements of our students. Though we're unable to get everyone together in person, we're incredibly proud of our students' accomplishments and are shouting them from the roof- or blog-tops! Be sure to check back all week long to read about the other fantastic things our students have achieved this year!
